Terms of Service

A price we give you over the phone or through this form is a real price for the vehicle and damage you described, and it does not change at the counter. It is still an estimate until we see the car: if the year, make, model or the damage turns out to be different from what we were told, the price follows the actual job. We tell you before we start, not after.

Where a vehicle needs ADAS recalibration, that is quoted with the glass rather than added afterwards.

Exceptional Auto Glass offers a lifetime guarantee on parts and labor, including materials and workmanship. Contact the shop if you have a concern about glass or installation work we completed.

Ask the shop for the applicable written warranty terms and how to make a claim. Any conditions, limits or exclusions should be confirmed in those terms before work begins.

Follow the safe drive-away time provided by your technician for the adhesive, vehicle and installation conditions. Ask the shop to explain that time before driving the vehicle.

Follow the aftercare instructions supplied with your installation. Ask your technician about washing the vehicle, doors, windows or any other activity that could affect the work while it settles.

We will file your glass claim, deal with the approval and bill your carrier directly. What we cannot do is decide the outcome. Coverage, your deductible and whether a claim affects your policy are your carrier's call, not ours, and nothing we say about them is a promise on their behalf.

We work across Placer County and run a 24-hour line for emergencies. Some work — certain ADAS calibrations in particular — comes out better in the shop, and we will say so upfront rather than discover it in your driveway. Mobile work also needs somewhere safe and legal to park and enough weather to bond glass properly; if conditions are wrong on the day we reschedule rather than fit it badly.

Visit our Roseville shop at 7211 Galilee Rd, Suite 125, Roseville, CA 95678 or our Gold River shop at 2259 Sunrise Blvd, Gold River, CA 95670. Regular hours are Monday–Friday, 9am–5pm, with Saturday visits by appointment. Call (916) 771-9800 to confirm your location and arrange service.

The text, photographs and layout here belong to us. The site is provided as it is: we keep it accurate and available, but we do not promise it will never be down or never contain a mistake. Where something on this site conflicts with the paperwork you signed in the shop, the paperwork governs.

Nothing here creates a contract on its own. The work is the contract.

Our responsibility for any single job is limited to putting the work right or refunding what you paid for it, at our option. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by California law, including liability for death or personal injury caused by negligence.

These terms are governed by the law of the State of California, and any dispute belongs to the courts of Placer County, California.

Phone

(916) 771-9800

Email

exceptionalautoglass@gmail.com

Roseville shop

7211 Galilee Rd, Suite 125, Roseville, CA 95678

Gold River shop

2259 Sunrise Blvd, Gold River, CA 95670